The documents you receive from any 2Roost entity will identify the relevant 2Roost entity that you are dealing with in any particular instance.
- 2Roost UK LLP
- 2roost Estate Agents Ltd
- 2Roost Lettings Ltd
We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (GDPR) (together with the Data Protection Legislation). and other applicable laws and regulations that relate to data protection and privacy.
Who is responsible for your personal information?
We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.
What information do we collect?
In particular, we may collect and process the following personal information about you:
- Information that you provide by filling in forms, including those on our Websites.
- A copy of your driving license/passport/utility information/proof of address information, when you make offers or enter into contracts or arrangements to buy, sell or rent properties with any 2Roost entity.
- When you inquire about viewing a property, we collect personal information to respond to your inquiry.
- Information contained in and records of communications between us, including e-mails, letters, and text messages. We also record calls between us for training, monitoring and quality control purposes.
- Details of your visits to our Websites, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located), IP address and the resources that you access (including the pages of our Website that you view).
- We will collect information concerning your marketing preferences.
- We also collect information to enable third parties to carry out credit reference checks on you (for the purpose of Anti-money laundering checks) and we will receive and process information about the outcome of those checks in order to complete your obligations with us.
- We will collect information relevant to financial products, energy performance certificates and conveyancing services that we offer that are provided by third parties.
We may also collect non-identifying information about your preferences in connection with our Websites, for the purposes of enhancing and personalising your experience on the Websites. We may provide our financial services and our advertisers with aggregate information about Website users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
How do we use your personal information?
We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:
- to respond to queries from you regarding the possible purchase of goods or services;
- to carry out our obligations arising from any contracts entered into between you and us including Buying, Selling and Rental of properties and provision of services, and to respond to queries from you regarding those contracts;
- to manage and administer the relationships between you and us (or one or more of the members of 2Roost companies);
- to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us; and
- to obtain feedback from you regarding us and properties that you have requested to view; and
- to provide you with reminders regarding property viewings and other relevant information.
In accordance with your preferences, we may also use your personal information to provide you with information about, services, promotions and offers that may be of interest to you. The section below entitled "What choices do I have?" explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we will use your personal information to provide you with important services communications, including communications in relation to any properties you buy/sell rent or view or support services as we have a legitimate interest and or contractual obligation to you to do this.
Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us (or one or more 2Roost entity), or to protect our rights, property or safety or those of our customers, employees or other third parties.
With whom do we share your personal information?
In connection with the above uses of your personal information, we may share your personal information with third parties as described below. We will share your personal information with other 2Roost entities for the purposes set out above and below.
We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:
- We may pass your personal information to third party organisations that provide services to us (including assisting us with carrying out marketing activities).
- We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime.
- We may pass your personal information to a third party finance company for the purposes of them providing you with finance. Those organisations may carry out credit checks and may disclose your data to credit reference agencies for that purpose.
- We will pass your personal information to third party providers of insurance products that we offer if you take up the option of purchasing one of those products.
- In the event that we sell or buy any business or assets, we may disclose personal information held by us about our customers to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party personal information held by us about our customers will be one of the transferred assets.
- We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us; or to protect our rights, property or safety or those of our customers, employees or other third parties;
We may share non-personal aggregate statistics (group) data about visitors to our Websites, sales and traffic patterns with 2Roost entities and other parties.
Protecting your personal information
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
The transmission of information via the internet is not completely secure; this risk is not specific to our Websites and is common across the internet. We cannot guarantee the security of your data (including your personal information) transmitted to our Website; any transmission is at your own risk.
What choices do I have?
If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below.
You can choose to stop receiving marketing emails or SMS messages from us by following the unsubscribe link and instructions on the respective marketing emails or SMS messages we send you.
You can also choose to change your marketing preferences by writing to us using the details below.
Access to your personal information
The Data Protection Legislation gives you the right to access your personal information. To request access to your personal information, please contact us using the details below.
For details of the companies Call recording policy please click here
Right to be forgotten
You have the right to request those 2Roost entities, to delete your personal data in certain circumstances if you would like more information about this please contact us using the details below.
Third Party sites
We do not pass on any personal information about our visitors to any other site (unless we have obtained your consent to do so). In addition, if you linked to a Website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.
The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How to contact us